The Matrix Quality Standard

All the LSC's IAG providers must achieve accreditation against the matrix quality standard – the only quality standard specifically designed for the provision of information, advice and guidance (IAG).

The purpose of the matrix standard is to:

• Identify the essential features of successful delivery of an IAG service
• Provide key indicators to help organisations measure their current activities
• Help organisations raise their game
• Keep high standards and improve the service.

There are currently 1,467 organisations accredited with meeting the matrix quality standard. If you'd like to know more about it, please click here.